North Lakes Lodges at Brayton Park
Accommodation Booking Terms & Conditions
1.1 We are North Lakes Lodges at Brayton Park (“we”, “our”, “us”).
Our registered address is Brayton Park, Aspatria, Cumbria, CA73PY.
Company registration number: 08231040
1.2 By making a booking with us, you confirm that you have read, understood and agree to be bound by these Booking Terms and Conditions, together with:
1.3 These Booking Conditions apply to accommodation-only bookings at North Lakes Lodges at Brayton Park.
2.1 North Lakes Lodges at Brayton Park acts as the owner and operator of the holiday lodges, unless otherwise stated.
2.2 When you book accommodation with us, you enter into a legally binding contract directly with North Lakes Lodges at Brayton Park.
2.3 We are responsible for the provision of the accommodation in accordance with these Booking Conditions.
3.1 All accommodation is provided strictly for holiday purposes only. The accommodation must not be used as your main or permanent residence.
3.2 No booking creates an assured tenancy, assured shorthold tenancy, or any other form of residential tenancy. The Protection from Eviction Act 1977 does not apply.
3.3 Bookings are for personal, non-commercial use only and may not be resold or transferred without our written consent.
4.1 We aim to ensure that all accommodation descriptions, facilities and services shown on our website or booking materials are accurate at the time of publication.
4.2 Descriptions are intended as a general guide only. There may be minor variations between the description and the actual accommodation.
4.3 Facilities or services may occasionally be unavailable or restricted. We will notify you as soon as reasonably practicable if this affects your booking.
4.4 Where Wi-Fi is provided, it is subject to availability and network conditions and is offered for leisure use only, not business use.
4.5 We are not responsible for changes to or closures of local attractions or services outside our control.
5.1 The lead guest (“party leader”) must be at least 21 years old at the time of booking.
5.2 The party leader is responsible for ensuring that all members of the party comply with these Booking Conditions.
5.3 You are responsible for providing accurate and complete booking information and for making all payments due.
5.4 If any member of your party has a medical condition or disability that may affect the stay, you must inform us before confirming your booking.
5.5 Special requests must be made at the time of booking. While we will try to accommodate reasonable requests, they cannot be guaranteed.
5.6 A booking is only confirmed once we issue written confirmation and receive the required payment.
5.7 We reserve the right to refuse or cancel a booking before confirmation and will refund any payments made in such circumstances.
5.8 You must check your booking confirmation carefully and notify us immediately of any errors.
6.1 A 20% non-refundable deposit is required at the time of booking unless otherwise stated.
6.2 The remaining balance must be paid no later than 49 days before arrival.
6.3 For bookings made within 49 days of arrival, full payment is required immediately.
6.4 Failure to pay by the due date may result in cancellation, which will be treated as a cancellation by you.
6.5 Payments must be made in pounds sterling (£) by debit or credit card unless otherwise agreed.
6.6 If a payment is refused by your bank, we reserve the right to charge an administration fee of £35.
7.1 The standard deposit is 20% of the total accommodation cost unless otherwise stated.
7.2 Deposits are non-refundable except where stated in Section 10.
8.1 Prices may change at any time for unsold accommodation.
8.2 The price confirmed at booking is final, subject to any changes in applicable taxes or charges.
8.3 Prices are per accommodation, not per person, unless otherwise stated.
9.1 Requests to amend bookings are subject to availability and our discretion.
9.2 Changes within 28 days of arrival may not be permitted and may be treated as a cancellation.
10.1 Cancellations must be made by phone or in writing.
10.2 Cancellation charges apply as follows:
10.3 No refunds are given for early departure.
11.1 If individual guests cancel, the total booking price remains unchanged.
12.1 If we need to make a significant change or cancel your booking, we will contact you as soon as possible.
12.2 You may choose between an alternative accommodation (if available) or a full refund.
13.1 We are not liable for failure to perform obligations due to events beyond our reasonable control, including extreme weather, natural disasters, government actions, or public health emergencies.
14.1 Check-in is from 4:00pm and check-out is by 10:00am, unless stated otherwise.
14.2 You must keep the accommodation clean, behave responsibly, and not cause disturbance.
14.3 Maximum occupancy must not be exceeded.
14.4 Pets are NOT ALLOWED.
14.5 Smoking (including e-cigarettes) is not permitted inside the accommodation.
15.1 You are responsible for any damage or excessive cleaning required during your stay.
15.2 Additional charges may be applied for damage, breakages or unreasonable cleaning.
16.1 We reserve the right to enter the accommodation for emergencies, repairs, inspections, or if these terms are breached.
17.1 We reserve the right to terminate a stay without refund if behaviour is deemed unsafe, disruptive, or in breach of these terms.
18.1 Any issues must be reported to us immediately to allow us the opportunity to resolve them.
18.2 Complaints made after departure must be submitted in writing within 28 days.
18.3 Contact details:
enquiries@braytonpark.co.uk
01697321857
Brayton Park, Aspatria, Cumbria, CA73PY
19.1 We process personal data in accordance with our Privacy Policy, available on our website.
20.1 These Booking Conditions supersede all previous versions.
20.2 Any amendments must be confirmed by us in writing.
21.1 These Booking Conditions are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Brayton Park, Aspatria, Wigton, Cumbria, CA7 3PY
Enquiries & Bookings: 016973 21857
